Privacy Policy
Your privacy is fundamental to our relationship. At CustomFabric, we respect the artisanal nature of your choices and ensure your personal data is handled with the same care we give our textiles.
1. Data Collection
We collect information that allows us to tailor your custom measurements, delivery addresses, and payment details securely. This data is encrypted using high-level industry standards.
2. Usage
Data is used solely to improve your shopping experience, fulfill bespoke orders, and provide concierge support. We never sell your personal narrative to third parties.
3. Cookies
We use essential cookies to maintain your selection and preferences as you navigate through our customization tool.
Terms & Conditions
By engaging with CustomFabric, you agree to a standard of mutual respect and commercial integrity. Our terms ensure that both the artisan and the patron are protected.
Authenticity
All products are guaranteed authentic hand-crafted fabrics sourced from traditional looms.
Custom Orders
Custom measurements provided by the user are the final blueprint for production.
Return & Replace
While custom-made items are unique to you, we stand by our quality. If a defect in craftsmanship exists, we will make it right.
- Returns must be initiated within 7 days of delivery.
- Items must be unworn and in original packaging with tags intact.
- Bespoke alterations that match user-provided measurements are not eligible for return unless a structural fabric defect is present.
Tip: Always double-check your measurements using our Concierge video guide before finalizing an order.
Refund Policy
Refunds are processed back to the original payment method. Please allow for the slow-fashion pace of banking systems—typically 7 to 10 business days.
| Scenario | Refund Amount |
|---|
| Order Cancellation (within 12h) | 100% Refund |
| Fabric Defect Verified | 100% Refund + Shipping |
| Size Adjustment Service | Store Credit Only |
